Transaction Depreciation & Currency Exchange Policy

Scope

This policy explains how RONX handles currency conversions, pricing and refunds. It covers wallet-to-wallet transfers, remittances to bank accounts, card top-ups and cash pickups.

Foreign exchange conversion

• Transparent exchange rateBefore you complete a transaction, we display the exchange rate and the estimated amount that the recipient will receive. You will have the opportunity to accept or reject the rate. In most corridors we convert your funds immediately and lock in the rate. In some countries local regulations require that conversion occurs at payout, in which case the exchange rate may change between the time you submit the transaction and when your recipient collects the funds.
• Source of rateOur rates are derived from real-time wholesale market rates plus a margin. The margin covers operational costs and risk and constitutes part of our revenue. Rates are updated multiple times per day. This means the applied rate may differ from publicly quoted inter-bank rates. If you instruct us to proceed, you agree to the rate shown.
• Multiple currenciesWhere more than one payout currency is available, you must select the desired currency when placing your order. Fees and margins vary by corridor and currency. If the recipient or their bank changes the currency, additional conversion may occur and the recipient may receive less due to another FX spread.
• Revenue from FXLike most remittance providers, RONX earns revenue from the difference between the wholesale rate we receive and the rate we offer. We do not pay interest on wallet balances or funds in transit and we are not responsible for exchange rate gains or losses once a transaction is completed.

Fees and third-party charges

• RONX feesWe charge a flat fee, a percentage of the transaction amount or both. Fees vary based on corridor, delivery method and chosen currency. Fees are disclosed before you submit a transaction and are not hidden in the exchange rate. By confirming, you accept the fees and FX rate.
• Third-party feesOther parties may charge you fees (e.g., your bank may treat funding the wallet as a cash advance, your credit-card issuer may impose interest or withdrawal fees, your mobile provider may charge for data or SMS). You are responsible for all such fees. The recipient’s bank may also deduct fees from the payout amount.
• TaxesYou are responsible for reporting and paying any taxes associated with your use of our services.

Transaction execution and delays

• Processing timesTransactions are normally executed immediately or within a few hours once we receive cleared funds and complete compliance checks. The speed of delivery depends on the corridor, payout method, local banking hours and partner availability. We will use reasonable care and diligence, but we do not guarantee same-day delivery.
• Compliance checksTransactions may be delayed while we verify your identity, assess risk, perform anti-fraud or AML checks or confirm source of funds[9]. We reserve the right to request additional information or to refuse transactions if we cannot satisfy our compliance requirements.

Cancellation, refunds and expired transactions

• Pre-payout cancellationIf the receiver has not collected the funds or the payout has not been completed, you may request cancellation via our support channels. We will endeavour to stop the transaction, but cancellation is not guaranteed once funds have been sent to our payout partners or the recipient’s account.
• RefundsIf a transaction is cancelled or not paid out within the specified time (usually 45 days), we will refund the principal amount to you. Refunds are processed at the exchange rate in effect at the time we execute the refund. Fees and FX margins already charged may not be refunded. We may deduct reasonable administrative or banking charges.
• Unclaimed fundsIf the recipient does not claim the funds within one year, we may cancel the transaction and attempt to refund the principal amount to you (subject to applicable law). We may deduct an administrative charge.

Liability for currency depreciation

RONX does not guarantee exchange rates offered by other providers or future currency values. We are not liable for losses resulting from currency movements or bank or agent fees. Our maximum liability for a failed transaction is limited to the refund of the principal amount and any fees you paid, except where required by law.